About The Solution
Leverage Enterprise Content Management services to turn content into knowledge, improve employee efficiency, and connect with customers.
According to top industry research analysts, almost 90% of Enterprise Content Management decision-makers plan to expand their rollouts over the next few years, to accommodate such expansions, SoftSol has developed coherent strategies to help customers successfully implement, upgrade, and support Enterprise Content Management systems using EMC Documentum’s industry standard Enterprise Content Management Platform.
SoftSol specializes in providing Documentum services for Enterprise Content Management implementation, integration, upgrade, migration, and support services. Our EMC Documentum consulting team successfully deploys the EMC Documentum platform across mid-to large-scale enterprises, including highly regulated organizations such as life sciences and the public sector.
SoftSol’s expertise – coupled with EMC Documentum, the foundation for EMC Enterprise Content Management and Intelligent Case Management Solutions offerings – enables us to meet current requirements and plan for future ones while maintaining interoperability.
Additionally, SoftSol’s EMC Documentum deployments add intelligence to an organization by offering text analytics and advanced and federated search, enabling employees to work more efficiently and enterprises to better connect with their customers.
The Documentum Platform is service-oriented – based on industry standards and adheres to Content Management Interoperability Services (CMIS) to support a broad range of operating systems, databases, application servers, and enterprise applications.
and deliver content and documents related to organizational processes
To support the Enterprise Content Management lifecycle illustrated above, SoftSol offers Implementation, Upgrade, and Support Services:
Documentum Implementation: SoftSol’s Documentum Services Team follows the EMC-recommended best practice approach for EMC Documentum implementation.
Our solution architects have proven experience in designing the scalable architecture to accommodate current and future business requirements. We leverage our experience from various business domains to assess and validate customer requirements to ensure the optimum efficiency and ROI.
Working collaboratively, SoftSol’s architects successfully implement large-scale content repository solutions that are able to automate business processes and solve common business problems.
Documentum Upgrade: Because of the constant, ongoing technology evolution, it’s necessary for customers to keep updating their IT systems to get the best features, benefits, and value from their investment.
However, sometimes it becomes a challenge to keep upgrading the systems without affecting the availability of system to the end-user. Our Documentum upgrade experts will plan the right approach to upgrade to newer releases without inconveniencing end-users.
Documentum Support Services: The EMC Documentum system is a data-intensive application and requires constant administration and monitoring to ensure the best experience to users. Our flexible and tailor-made application support services plans provide the best experience to enterprises in support of their investment. Our support model includes onsite and offsite Documentum support.
Basic Support
- Remote incident handling
- Support in business hours only
- Production environment support
- Phone/Email/VPN Support
Advance Support
- Includes Basic Support via Phone/Email
- Response time and SLA for the reported cases as per Case Severity
- Technical Support via a combination of remote VPN dial-in or onsite support
- This Support Program is available as per incident quota to be consumed within a stipulated time
Onsite Support
- Annual Contract: FTE (Full Time Engineer) technical resource to support the changes, enhancements, rollouts, bug fixes, etc
- General support hour is 9×5 (excluding local holidays and weekends)
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