The increased importance of high tech industries and development of high tech companies has been prevalent for several years. High tech companies effectively use knowledge as the source of inventions and innovation. Research and development-led activities in the high tech sector result in the form of technologically advanced products, and their application in modern day life determine performance of the whole economy. However, the high tech industry is challenged with running operations (manufacturing & distribution) and serving customers (professional and customer service) that determine long-term sustainability.
SoftSol has a long-standing relationship with customers within the high tech industry. Over the years SoftSol has actively participated in various capacities on several business-critical projects with customers. Our continued success stands as a testament to the confidence placed by customers and reaffirms SoftSol’s commitment.
Some successful high tech projects completed by SoftSol include:
Collaboration Platform Development:
This initiative for developing a collaboration platform for the education segment provided rich integration with technology such as WebEx, Show-n-Share, and technology currently in development such as QUAD. This application is primarily developed using Liferay and Moodle technologies. Liferay provides social collaboration features such as Wikis, Blogs, and Discussion Forums. Moodle provides features for Learning Management such as Courses, Assessments, and Grades. The platform provides following features:
- Learning-on-demand platform
- Complete offering out of the box (Service + Content + Platform)
- Focus on content syndication from all learning sources
- Social learning / collaboration platform with video delivery and LMS
- Mentoring services platform, best practice consulting service
COTS Application Implementation: Salesforce.com Implementation
The customer’s Corporate Social Responsibility focus areas included: managing social investments that help build stronger and healthier communities and CSR governance. These CSR initiatives help customers make a larger impact in the field of education and economic development and in critical human needs. These social investments enable them to build strategic relationships that drive both social and business benefits and position the customer as a leader in Social Investments and CSR.
To execute these CSR programs successfully, CSR governance must be driven by operational excellence, which requires collaboration, transparency, alignment, and sustainability. To achieve this, the customer chose Salesforce.com as their main CRM tool which also supports custom development to meet the complex requirements for executing and monitoring the CSR programs.
This application supports Corporate Affair’s strategic customer relationship management, business planning, grants pipeline, and initiatives portfolio management using the Salesforce.com platform.
Improving Service Operations - Salesforce.com Service Cloud Implementation
This project was for migrating of the entire service operations to the Salesforce.com service cloud as a common support platform across various services, enabling a more holistic view of our customers. The majority of service operations were handled through the ERP system. However this application is highly customized and over a period of time reached a stage where any further customization would adversely affect system performance.
Based on software quality practices, mature Salesforce.com practices, and development methodology with a flexible operational model, the customer chose SoftSol to support its Salesforce.com implementation initiative to manage its services.
High tech customers include: